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Help / FAQ's

Common Questions   
1. Is everything in stock?
2. Where do you ship from?
3. How can I track my order?
4. How much does shipping cost?
5. Why are your prices so low?
6. Problems with my Internet Browser?

 7. What is your return policy?
8. Is your website safe to shop on?
9. How do I retrieve my password?
10. Do you charge sales tax?
11. Do you only sell Door Hardware?
12. How do I cancel my order?
LightingCatalog.com Help Center
Ordering
• Using the Shopping Cart
• Product Availability
• Cancellation Policy
• Sales Tax
• Special Orders
• Order Confirmations
• Payment Options
• Order Acceptance
• Invoices/Receipts
• Problems With Your Order

Security & Privacy
• Security Policy
• Privacy Policy
• Safe Shopping Guarantee

Company Information
• About Us
• Contact Us
• Contact Information
• Terms & Conditions
• Job Openings
 the lighting store Shipping
• Quick Shipping on Most Products
• Shipping Time Frames
• Shipping Schedule
• Shipping Exceptions
• Shipping Credits
• Shipping Rates
• Tracking your Order
• Multiple Shipments
• Shipping Backorders
• Freight Delivery Items

Returns
• Overview
• Items That May be Returned
• Items That May be Exchanged
• Special Order Items
• General
• Guidelines
• Return Request
• Refunds
• Wrong Products Received
• Steps for General Return
• Steps for an Exchange
• Restocking Fees
• Reasons for Restocking Fee
• Cancellations and Changes

Using Your Account
• How To Register
• Forgot Password

Still Need Help?
• Contact customer service


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